Speaking Engagements — Stan Phelps
Contact us for more information on booking Stan for your next event, or call Stephanie Savage at 630‑563‑6454.
Creating Customer WOW
The little things make a big difference. In this presentation, Stan will share the key ingredients of creating signature added value. He’ll cover the 12 different types of purple goldfish in the two main categories of value and maintenance, along with little extras such as the importance of follow-up and how to handle mistakes.
Happy, engaged employees create happy, enthused customers. In this presentation, Stan will share the 15 types of green goldfish, with little extras for employees such as onboarding, time away, team building, flexibility, recognition and empowerment.
Eighty percent of your profitability is driven through the top 20 percent of customers and employees. These are your vital few. In this presentation, Stan will share the nine different key drivers of overall performance from the Golden Goldfish Project.