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[Press Release] Eminent Business Systems Builder Greg Banks Joins Innovation Firm Maddock Douglas As President And COO

Banks joins innovation firm to “help companies systematically and repeatedly leverage…

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Experience Cycle

How To Get “Jaw-Dropping” Results From Customer Experience Investments

This year’s CX index features a number of Maddock Douglas clients benefiting from “jaw-dropping increases.” The external results come from an internal transformation around “being” customer focused.

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Dave Kerpen 21 Amazing Authors

“Free The Idea Monkey” Makes List Of 21 Amazing Authors…

Maddock Douglas’ book Free The Idea Monkey…to focus on what matters most!” is featured on LinkedIn article “21 Amazing Authors That Just Might Change Your Life” by Dave

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Deb Goldman And Evan Gold—Radio Interview

In a radio interview with Deb Goldman and Evan Gold, Mike Maddock discusses what’s next for big companies, how to recognize the Napster Moment, and how getting

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Seasoned Innovation Leader Joins Maddock Douglas

Thomas Stat, previously with IDEO, joins innovation consulting firm to head up client delivery. Chicago, May 13, 2013—Maddock Douglas, an internationally recognized firm that helps leading corporations develop

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Global Innovation And Technology Executive Joins Ringleader Ventures

Michael Bechtel, former Accenture leader, joins innovation matchmaking firm as managing principal. Chicago, June 1, 2013—Ringleader Ventures, a new spin-off of Maddock Douglas, the internationally recognized innovation

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Doug Stone Elevated To Senior Leadership Position

Chicago, May 1, 2013—Innovation agency Maddock Douglas, an internationally recognized firm that helps leading corporations develop new products, services and business models, has named Doug

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The Language Of Insurance Is Turning Off Prospects

The language of insurance is turning off prospects. Especially Gen Y prospects and especially when the word “disability” is used. Did you know that, according to a 2010 study of insurance

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Mr. President, You Are Correct. I Didn’t Build ‘That.’

Recently, our President used some unfortunate language to point out that entrepreneurs rely heavily on government-provided support to be successful. So here is a top-of-mind list of seven things my fellow entrepreneurs and I didn’t build.

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The Future Of S&P Downgrades: FYI, CYA Or LOL?

I can’t resist this. In the last few days, S&P downgraded the pristine credit rating of two leading mutuals, two fraternals, one stock company and a country. What is next? Will planet Earth

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Distribution Paradigm Shifting—Consumers Are Selling To Themselves? Huh?

Over the last several decades (yes, decades…), the insurance industry has been observing and lamenting over the decline of life insurance ownership in the U.S., and also the shrinking, aging and general economic malaise of the face-to-face distribution channel. Attempts at modernizing these channels have failed; attempts at growing them significantly have failed; and attempts at going direct have not even had much of a chance to fail or succeed.

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Insurance Insights—The Involvement Factor

A recent study from IBM indicates that the “trust gap” between the industry and the end-consumer is fueling a “business model identity crisis." In other words, the thing that is keeping most of the industry executives awake at night is the fact that they do not know what the best way to deliver their products and services will look like in the future.

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How Innovation May Have Prevented The Flight From Middle Market

A recent Wall Street Journal article published this chart which is very curious. The majority of unbanked households are in what would be labeled racial minority groups. However they are also, according to the US Census Bureau, the fastest growing segments of the population.

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You Talkin’ To Me? How Gen Y Hears “Insurance”

If you are an insurance company marketing executive wondering about how to tackle the Gen Y (or Millennial) market, trying to crack the code can be exhausting. Brace yourself. There's something you need to know.

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Three Bankable Innovation Opportunities Post Financial Regulatory Reform

Too small to fail; is idea agility the new competitive advantage after Financial Regulatory Reform?

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Financial Services Innovation AFTER Reform

As the financial services industry gets ready for reform, many are thinking about what new rules, restrictions and barriers will be in the way of innovation.

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Through The Lens Of Insurance Agents: A Case For Asking Consumers Directly

There's a cool opportunity right in front of the eyes of the life insurance industry. The trouble is, their glasses are a little dirty.

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ROF Versus ROI: What The Financial Services Industry Can Learn From ESPN

Well first, it may be valuable to want to create “fandom” within your customer base. Perhaps there should be more thought and innovation put around making customers feel respected versus products that will squeeze out a little more return for them, or lowering prices.

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Who Should Fix The Financial Services Industry?

While Obama and this administration are going to fairly extreme measures to intervene in the financial services and health insurance industries, the public may have a different view as to their ability to fix the situation.

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Pimp My Numerator! Three Steps To A Better ROI Calculation

With ever increasing pressure for companies - particularly publicly traded organizations - to demonstrate return on investment (ROI), it has become evident that the measurements are deeply flawed. That’s not to say there's one silver bullet for calculating, but with a strategic approach organizations can maximize the accuracy of their innovation efforts.

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The Recession Was A Gift—An Optimist’s Guide To Successful Innovation

I left the Front End of Innovation Conference in Boston this week inspired. Bert Jacobs, Founder ofLife Is Good, has made his entire life and a 100+ million dollar business about optimism.

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Six Steps To Suspend Disbelief And Win Budget For Innovation

The value is significant. One of the innovator’s greatest challenges is getting the naysayer to pipe down just long enough to get the idea funded and on its way. "Suspension" could be the answer.

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How Would Grandma Describe It?—Language As An Area For Innovation

In our research, we are finding that words used everyday in the finance and insurance industry are either not understood at all, or associated with something unrelated, particularly with millenials.

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Financial Services Debacle: Mastering Followship

Mr. Paulson may or may not be wondering about the latest financial debacle, but he is most certainly wondering about housing prices and other markets to which he is finely tuned. Because that is what he does. It is his job. And he knows how to turn it into an opportunity. (intentions and motivations aside) He is just forging ahead, wishing the best to the arguers. This is a clear case of follow the leader. Perhaps blindly.

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Luck Or Skill? Innovation Process For Smart Organizations

For industries that are not steeped in innovation, the very idea of creating something new conjures up thoughts of mad scientists with wild grey hair, people throwing pencils at the ceiling and/or men in black unitards.

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Gen Y: Are You Looking At Them As Your Customers Or As Your Kids?

It shouldn't be a shock to anyone in the life insurance world when I say that echo boomers (aka Generation Y, generally those under 30) are not a primary target and, to an extent, ignored by companies altogether.

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Product Development In Financial Services: Innovation Or Mutuation?

When it comes to product development in the financial services and insurance world, I believe we need to stop the inbreeding. Or at least slow it down.

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Insurance And Financial Companies Struggle To Connect With Millennials

The generational communication gap is becoming an abyss. With the proliferation of social media, texting and other technologies, young people today have all but nearly abandoned the communication technologies and norms that were popular as little as 10 years ago

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Financial Services And Insurance Innovation: No More “Fine Print”

Have you ever seen a marketing message for either a financial or an insurance companythat has more disclosure and disclaimer information than actual content? Did you read all of that legal copy? (It’s pretty much a given you didn’t.)

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Do Insurance Companies Suffer From Boomeritis?

Here’s a crazy question: How would Wayne Gretzky run an insurance company? He would be looking at ways to crack the code in Generation Y (Millenials). And Why? Because if the insurance industry wants to look forward and get ahead, companies need to know

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