headlines_feature
Collaboratorium-2_square

Office Design Lessons From Innovationland

Six Ideas For Spurring Creativity: Our company has been recognized as having one of the “Coolest Offices” in Chicago on a number of occasions—most recently by Crain’s Chicago Business.

Continue Reading

US Gypsium Truck_square

How Innovation Helped Save A Company

It is always nice when a business principle reserved only for the bravest leaders proves itself to be true under the worst possible conditions — a lesson in surviving the perfect storm.

Continue Reading

Uber_Square

What Would Uber Do?

Uber is one of my favorite disruptions or “Napster Moments.” This is when someone who has no business being in a business comes in and reinvents the business and puts someone out of business.

Continue Reading

[Webinar Replay] A Practical Guide To Experience Design—Part One

Imagine: A world where your company can easily develop and launch all of your 2015 initiatives.

Continue Reading

The Echo Of Disruption

The life and health insurance industry can learn from the sound of disruption, hopefully before too much regret sets in.

Continue Reading

Five Wishes Every CEO Wants For The New Year

How The Best Make These Wishes Come True

Continue Reading

Resolution For 2015: Drop More F-Bombs

The best innovators in the world have a different kind of relationship with failure.

Continue Reading

Secret #10: Mind Your Wings, Not Your Runway.

This is the tenth in the 12-part series, "12 Secrets To Attracting Investors To Your Startup"

Continue Reading

Secret #9: Be Attractive. Don’t Be Unattractive.

This is the ninth in the 12-part series, "12 Secrets To Attracting Investors To Your Startup"

Continue Reading

When The Shift Hits The Fan

There comes a time in every business when it becomes apparent that your product, service or business model is no longer relevant.

Continue Reading

How To Get “Jaw-Dropping” Results From Customer Experience Investments

This year’s CX index features a number of Maddock Douglas clients benefiting from “jaw-dropping increases.” The external results come from an internal transformation around “being” customer focused.

Continue Reading

Driving Change: Would You Be A Successful Chief Innovation Officer?

Is the “CInO” title in Your Future? Should it be? Innovation distinguishes between a leader and a follower. —Steve Jobs Do you think Jobs was talking about companies or people? After two decades of

Continue Reading

Is It Too Late To Reinvent Our Universities?

Scholarship? No Thanks. If you were offered a healthy scholarship that still left you with five figures worth of debt at graduation…

Continue Reading

Insurance Weirdness, Part II: Is The Policyholder Your Client Or Your Raw Material?

This is the second part in the Weirdness series. In our last episode, we examined the question

Continue Reading

What Really Matters To Consumers Today

The insurance industry has a love/hate relationship with fashion. When a new style of product comes out on the market, some companies and advisors adopt it early. Others look down

Continue Reading

Why Innovation Fails: The Past Vs. Future Problem

Having worked with business leaders for years in the pursuit of innovation, I have come to realize that there is a fundamental reason for failure. Companies have two modes of

Continue Reading

Is Your Industry About To Get Napstered?—Radio Interview

In a radio interview with Michael Stein, Mike Maddock asks, “Is your industry about to get Napstered?” You can listen here: http://159.203.7.13/wp-content/uploads/2013/11/05-0-13-Mike-Maddock-Interview-Memphis-KWAM-AM990.mp3 …

Continue Reading

The Language Of Insurance Is Turning Off Prospects

The language of insurance is turning off prospects. Especially Gen Y prospects and especially when the word “disability” is used. Did you know that, according to a 2010 study of insurance

Continue Reading

Why Growth Is So Hard And What To Do About It

There is a simple question that when deeply considered, can change your business instantly. It is a question that enormous companies usually get wrong and small companies often get right. It is

Continue Reading

[Video] The Reverse Lottery

If insurance were to be invented today, as though it never existed before, what might it look like? Here is the viewpoint of a crazy lady on a bench. …

Continue Reading

Why Advisors Are Getting The Gen Y Pink Slip

This article appeared in the Fall 2012 issue of The Wealth Channel Magazine. It reveals the underlying reasons why Gen Y is eluding us, how that is impacting advisors, and what to

Continue Reading

Is Infertility Killing Independent Distribution?

This article appeared in the July 2012 issue of Life Insurance Selling Magazine. It distinguishes between symptoms and problems facing independent distribution, and what is needed to solve them. http://www.lifehealthpro.com/author/maria-ferrante-schepis-formerly-umbach …

Continue Reading

Insurance Weirdness, Part I: Are Your Producers Your Sellers Or Your Suppliers?

Well, leave it to my “out-of-the-jar” colleagues to come up with this idea while in process of inquiry to help our insurance clients reinvent themselves. We are not suggesting this as a solution (yet), but thinking differently about the seller/supplier relationship is an excellent start if the outcome is change. Let’s think about this idea here, and then figure out what we may be able to do with it in the context of innovation.

Continue Reading

What If The Insurance Industry Worked On Tips?

If the insurance industry worked on tips, would we be able to price products differently? Would we be able to change pay structures of agents to smooth out the lumpiness of their income? Would we be able to attract a wider group of individuals to the job?

Continue Reading

The Future Of S&P Downgrades: FYI, CYA Or LOL?

I can’t resist this. In the last few days, S&P downgraded the pristine credit rating of two leading mutuals, two fraternals, one stock company and a country. What is next? Will planet Earth

Continue Reading

Reinvention And Reformation—An Innovation Balancing Act

The President says it's not about stifling innovation with reform, rather the opposite. His new proposition encourages companies to build products and services that are not betting on human behavior, but more on the real needs. If all goes well, the incentives for good behavior will be attractive to entrepreneurs and industries worldwide.

Continue Reading

Gen Y: Are You Looking At Them As Your Customers Or As Your Kids?

It shouldn't be a shock to anyone in the life insurance world when I say that echo boomers (aka Generation Y, generally those under 30) are not a primary target and, to an extent, ignored by companies altogether.

Continue Reading

Product Development In Financial Services: Innovation Or Mutuation?

When it comes to product development in the financial services and insurance world, I believe we need to stop the inbreeding. Or at least slow it down.

Continue Reading

Financial Services And Insurance Innovation: No More “Fine Print”

Have you ever seen a marketing message for either a financial or an insurance companythat has more disclosure and disclaimer information than actual content? Did you read all of that legal copy? (It’s pretty much a given you didn’t.)

Continue Reading

Speaker Kits: videos and brochures