headlines_feature
oldwaynewway-crop-square

Here’s One Power Shift That Should Change The Way You Sell

As seen on LifeHealthPro Napster moments reinvent a consumer experience completely, usually by an outsider. Even though Napster was not around to enjoy the moment, by inventing file sharing…

Continue Reading

Uber_Square

What Would Uber Do?

Uber is one of my favorite disruptions or “Napster Moments.” This is when someone who has no business being in a business comes in and reinvents the business and puts someone out of business.

Continue Reading

Webinar_A Practical Guide To Experience Design

[Webinar Replay] A Practical Guide To Experience Design—Part One

Imagine: A world where your company can easily develop and launch all of your 2015 initiatives.

Continue Reading

The Echo Of Disruption

The life and health insurance industry can learn from the sound of disruption, hopefully before too much regret sets in.

Continue Reading

Why Sean Hannity Can’t Innovate

…and Rachel Maddow is in the same boat

Continue Reading

Five Ways To Get Closer To Your Most Valuable Fans (Consumers)

As seen on Wired.com Look at Them With New Eyes and You’ll Find the New Business Opportunities “I wish we were able to get closer to our consumers and

Continue Reading

How To Get “Jaw-Dropping” Results From Customer Experience Investments

This year’s CX index features a number of Maddock Douglas clients benefiting from “jaw-dropping increases.” The external results come from an internal transformation around “being” customer focused.

Continue Reading

A One-Two Punch For Health Care?

Three New Conversations That Need To Be Happening Right Now President Obama announced recently that things were about to get better for all…

Continue Reading

Why Improving The Customer Experience Matters: A Love Story

We said last time that the smartest companies are now working hard to manage their customers’ experiences with their products and services in order to…

Continue Reading

Why Improving The Customer Experience Matters: A Customer Loyalty Tale

Have you noticed how many ridiculously bad experiences we put up with as consumers? This article is about how some companies are turning that awfulness into opportunities to grow their

Continue Reading

Three Secrets To Reinventing Your Industry (Before Someone Else Does)

Pop quiz hot shot: What do NASA and Honey Boo Boo have in common? A lot, as it turns out.

Continue Reading

If You Have To Fail — And You Do — Fail Forward

How the most successful people have made failing into an art form.

Continue Reading

Embrace The Hate To Innovate

Haters will point you to new products, services and business models that your loyal and expert customers would never consider.

Continue Reading

Speaker Kits: videos and brochures